📋Introduction
Functional Flooring Ltd is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy explains how we collect, use, disclose, and process your personal information in compliance with GDPR, UK Data Protection Act 2018, and other applicable privacy laws.
📊What Information We Collect
We collect information necessary to provide our services and improve your experience. This includes data you provide directly and information collected automatically through your interactions with us.
- •Contact information (name, email, phone, address)
- •Service request and project details
- •Payment and billing information
- •Communication preferences and history
- •Website usage data and analytics
- •Device and IP address information
🎯How We Use Your Information
We use your information to deliver services, fulfill contracts, comply with legal obligations, and improve our offerings. Your data helps us personalize your experience and provide relevant communications.
- •Providing and managing services
- •Processing payments and invoicing
- •Customer support and communication
- •Marketing and promotional materials
- •Analytics and service improvement
- •Fraud prevention and security
⚖️Legal Basis for Processing
We process your personal data based on legitimate business interests, contract performance, legal compliance, or your explicit consent. We maintain transparency about our legal basis for each data processing activity.
You have the right to withdraw consent at any time.
📅Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.
Retention periods vary based on data type and legal requirements.
🔐Data Security
We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse. This includes encryption, access controls, secure storage, and regular security assessments.
No data transmission is 100% secure. We cannot guarantee absolute security.
✋Your Privacy Rights
You have the right to access, correct, delete, port, and object to processing of your personal data. Under GDPR, you also have rights to restrict processing and be informed of data breaches.
- •Right of access to your personal data
- •Right to rectification of inaccurate data
- •Right to erasure (right to be forgotten)
- •Right to restrict processing
- •Right to data portability
- •Right to object to processing
📧Marketing Communications
We may send marketing communications if you opt-in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us. We respect all marketing preference choices.
👶Children's Privacy
Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.
Parents should monitor their children's internet usage.
🌍International Data Transfers
If we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. EU-to-UK transfers follow post-Brexit regulations.
👤Data Protection Officer
We have appointed a Data Protection Officer to oversee our privacy practices and compliance with applicable laws. You can contact our DPO with any privacy concerns or requests.
✏️Policy Changes
We may update this Privacy Policy periodically to reflect regulatory changes or operational improvements. We will notify you of significant changes by posting updates on our website.
📞Contact Us
If you have questions about our privacy practices, wish to exercise your rights, or have a privacy complaint, please contact us using the information below.
Contact Us
Company Name
Functional Flooring Ltd
Privacy Team
Website
www.flooronex.co.uk
Data Requests
Exercise your privacy rights: privacy@flooronex.com