Refund, Return & Warranty Policy

📋Overview

This Refund, Return, and Warranty Policy outlines the terms under which customers may return products, request refunds, and utilize warranty protections. We stand behind our products and services with comprehensive coverage to ensure customer satisfaction.

📅Return Window

Customers have 30 days from the date of purchase to return items or request a refund. The return window is strictly enforced to protect both our business and ensure inventory management. Items returned after 30 days will not be eligible for full refunds.

✅Return Conditions

Items must be returned in original condition with all packaging, documentation, and accessories. Used or damaged items may be subject to restocking fees. Custom or made-to-order items are non-returnable unless defective.

• •Original packaging and materials intact
• •All accessories and documentation included
• •No signs of use or installation
• •Original receipt or proof of purchase
• •Items not damaged by customer misuse

💰Refund Process

Once your return is approved, we will process the refund within 14 business days. Refunds are issued to the original payment method. Customers are responsible for return shipping costs unless the return is due to our error or defect.

🚫Non-Returnable Items

Certain items are excluded from our return policy due to their nature or hygiene considerations. Custom flooring installations, clearance items, and final sale products cannot be returned.

• •Custom or made-to-order flooring
• •Installed/fitted products
• •Clearance or final sale items
• •Digital downloads or licenses
• •Items marked as non-returnable

🛡️Warranty Coverage

All products come with a manufacturer warranty covering defects in materials and workmanship. The standard warranty period is 12 months from purchase date. Extended warranty options are available at additional cost.

• •12-month standard warranty included
• •Coverage for manufacturing defects
• •Excludes normal wear and tear
• •Extended warranty plans available
• •Transferable to subsequent owners

⚠️Warranty Exclusions

The warranty does not cover damage from improper installation, misuse, accidents, or normal wear and tear. Environmental factors such as humidity and temperature fluctuations may also void warranty coverage in certain cases.

🔨Installation Warranty

If installation is provided by Functional Flooring Ltd, workmanship is guaranteed for 24 months. This covers improper installation, misalignment, or defects resulting from our installation service.

📢Defect Claims Process

To file a warranty claim, customers must contact us within 14 days of discovering the defect. Documentation such as photos and proof of purchase will be required. We will assess the claim and determine appropriate remediation.

• •Report defect within 14 days of discovery
• •Provide photos and detailed description
• •Submit proof of purchase
• •Allow 5-7 business days for assessment
• •Receive repair or replacement decision

🔧Repair vs. Replacement

For warranted defects, we may choose to repair the item or provide a replacement. If the same defect occurs twice, a full refund may be issued at our discretion. All repairs and replacements are provided at no cost to the customer.

🧹Maintenance Requirements

Proper maintenance is essential to maintain warranty coverage. Customers must follow manufacturer guidelines for cleaning, sealing, and protection. Failure to maintain the product may void warranty protection.

🏢Commercial Use Warranty

Products used in commercial settings have different warranty terms. Commercial warranty periods are typically shorter and may have additional exclusions. Contact us for specific commercial warranty details.

⭐Extended Warranty Options

Extended warranty plans are available for an additional fee and provide coverage beyond the standard warranty period. Plans can extend coverage to 24, 36, or 60 months depending on the product.

• •Extended coverage for accidental damage
• •Priority replacement and repair service
• •Coverage extensions up to 60 months
• •Transferable to new owners
• •Competitive pricing available

⚖️Dispute Resolution

If there is a dispute regarding warranty claims or refunds, we encourage customers to contact our customer service team. Disputes that cannot be resolved informally may be escalated to formal dispute resolution or mediation.

📞Contact & Support

For questions about refunds, returns, or warranty coverage, please contact our customer support team. We are available to assist with all warranty claims and return requests.